Steven Lopez

IT Support | Network Technician


Personal Summary

A technically minded and highly qualified multi-disciplined datacenter technician, with the ability to provide technical direction in systems development, integration and deployment. I am willing to take ownership of issues until they are fully resolved and I am committed to my own continuous education, certification and self-improvement. Furthermore, I have the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.

Work Experience

LOS ANGELES DISTRIBUTION AND BROADCASTING
INFORMATION TECHNOLOGY SPECIALIST
Aug 2021 to Jan 2022
  • Operated and responded to user-requested tickets to complete tasks including technical repairs, hardware and software repairs, physical maintenance.
  • Configure and troubleshoot LAN/WAN Technologies in small network environment.
  • Performed software installations and upgrades to both UNIX operating environment and Windows operating environment.
  • Responsible for Creation of and maintenance of user accounts, devices, groups and organizational units in Active Directory.
REGENT TECHNOLOGY SOLUTIONS, LLC
DATACENTER TECHNICIAN II | C.W. AT SNAP INC
Dec 2020 to Aug 2021
  • Provide technical documentation and IT infrastructure audits to Deployment Engineering team at Snap Inc.
  • Configure and troubleshoot LAN/WAN Technologies in small network environment.
  • Troubleshoot and maintain enterprise grade networking and various server equipment.
  • Identify areas for process and efficiency improvement within datacenter operations; recommend solutions and assist in overseeing implementation.
NEP-BEXEL BROADCAST SERVICES
AUDIO ENGINEER
Apr 2013 to Dec 2020
  • Facilitated technical audio configuration for major broadcast events, including the Oscars, Super Bowl, 2019 NBA Finals, 2014 World Cup, and various MLB post-season games.
  • Assist high profile television networks with audio technical support such as ESPN, NBA-TV, Turner Sports and TBS.
  • Inspected professional audio/video packages returned by clients and generated loss and damage reports to inventory department to ensure adequate stock levels.
  • Assisted in preparation for show buildups, locating and gathering equipment for internal engineers.
  • Supported key merger with NEP following acquisition, assisting senior manager to create optimal transition. Adaptable and able to work effectively in a changing environment.
  • Able to work on a multiple high priority tasks simultaneously.

Key Skills

  • Working knowledge of major networking components & hardware components.
  • Extensive hands-on technical experience of network engineering standards.
  • Technical analyzing, problem solving and problem pre-empting skills.
  • Understanding of Cisco routers and switches.
  • A good working knowledge of all levels of IT support.
  • Able to diplomatically manage customer's expectation.
  • Adaptable and able to work effectively in a changing environment.
  • Able to work on a multiple high priority tasks simultaneously.

Education & Certification


Cisco Certified Network Associate
Comptia Security+
AWS Solutions Architect Associate